Refund Policy
Last updated 9/20/2026
We want every order to delight. If something’s wrong, here’s how refunds work.
When you’re eligible
Wrong or damaged items, missing items, or quality issues reported within 24 hours of delivery.
How to request
Contact us via WhatsApp or the Contact form with your order number and a photo if possible.
Timeframes
We respond within one business day. Approved refunds are issued to the original payment method within 5–7 business days.
Exceptions
Custom bundles, gift cards once redeemed, and same-day catering trays are non-refundable except for quality issues.
Contact
Reach our team through the Contact page or our hotline.